Ever wonder what makes some companies succeed where others fail? Successful businesses of today’s world have drastically changed their approach towards customer service to meet the challenges of today’s competitive marketplace by using the most recent and modern ways to increase revenue growth and create a culture of success in the months and years to come. One excellent way to achieve that is to place customer needs and concerns at the heart of the business, not on the edge. It is a known fact that satisfied clients are the best promoters of your business. A recent research has shown that satisfied customers inform an average of five other people about their good treatment while unhappy customers may tell around 11 people about their bad experience with the company.... Read More ...

Employees usually underestimate the effect of their body language and their non-verbal communication. Your body language and facial expressions are very important in social settings, meetings, interviews and everyday work life. They can affect people’s perceptions of your intentions, as non-verbal communication often conveys more to listeners than the words you speak.

Employees will be able to send stronger messages to their audience when their verbal language matches their non-verbal language. Here are six non-verbal signals that every employee should consider in the workplace.

Facial Expressions

Your face reveals both the type and the intensity of your feelings. Your eyes are especially effective for indicating attention and interest, influencing others, regulating interaction and establishing dominance.... Read More ...