Handling difficult conversations is amongst the most frequent challenges that are encountered at work but often overlooked. But you will have to face this challenge at some point in your career, regardless of your position,  job role or industry. Whether you’re the one to initiate an awkward conversation or you are suddenly ambushed by one, you can’t help but feel uneasy about it. Most of you tend to shut down, withdraw or even feel lost for words, rendering you embarrassed and possibly stopping you from conveying your thoughts in a coherent manner. Unfortunately, such situations are unavoidable at work, but that doesn’t mean that the discomfort associated with it cannot be prevented or dealt with in a smart way.

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